ego9544
Others
compensation
$1,300(USD)
38day17hour
ego9544Resolved
Hong Kong ChinaExnessReply
Reply
There was a short-term technical issue on our trading server on February 3, 2023. We are deeply sorry for the inconvenience caused. Don't worry about it. The problem has been spotted and dealt with. In the circumstance, we have recalculated the financial result of orders affected according to the price, at which you tried to close positions first, recorded in the server log document. Based on the price, your order was closed with small losses. The difference has been recorded in account 59229126. Please feel free to contact us, if you have any questions.
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Resulting in liquidation. I apply for compensation, but only get 1/3 of loss.
Statement：
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