YUN66928
2023-02-23 16:45
China
The dividend deduction email is not sent one day or half a day in advance
[Object] 
DBG Markets
[Issue]
Others
[Requirement]
improve service
[Amount]
$28(USD)
[Time]
105day18hour
YUN66928Resolved
2023-06-09 11:03 
Hong Kong China
Hong Kong ChinaDBG MarketsReply
2023-05-10 10:52
United Kingdom
Reply
Dear customer, the email about dividend deduction was delayed due to excessive consultation and orders in the service center. Please understand, and we'll deal with it as soon as possible. Your waiting with patience is greatly appreciated.
WikiFX Overseas Customer ServiceContact Broker
2023-02-24 11:36 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2023-02-24 08:55 Hong Kong China
Hong Kong ChinaVerified
YUN66928Start Mediation
2023-02-23 16:45 Hong Kong China
Hong Kong ChinaStart Mediation
The uk100 dividend deduction was notified by email a few hours before the suspension, and it was at 1:33 am Beijing time. The normal work and rest in Asia did not notice this email at more than 1:30 in the morning. This is an undesirable mechanism that is unfair to users.
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