XMReply

2024-12-16 13:55

United Kingdom

Reply

Dear customer, thank you for choosing XM and for your trust in us! Regarding your complaint about account 34214347, we promptly conducted a verification investigation. After review by the relevant department, it was found that there was disruption in the international futures and physical (EFP) market trading at that time, which caused abnormal widening of spreads in precious metal products. This situation affected all liquidity providers and platforms. Please understand that our platform operates on a market order basis, and the quotes you see in the trading software are determined by the market conditions at that time. We encourage you to pay close attention to the real-time spreads displayed in the trading software and to trade at prices you find suitable. Once again, thank you for your understanding and support of XM! If you have any questions, please feel free to visit the XM official website at https://www.xmcnmarket.net/cn/ and click on the blue question mark icon in the bottom right corner to contact customer support. XM provides 24/5 online customer support, and we are more than happy to assist you. Thank you.

BANSHIANZHUANG-XIECHENGQUANStart Mediation

2024-12-11 14:03

Hong Kong China

Start Mediation

2024年12月11号中午12点_14点，手续费波动的很厉害，有200个点导致我的账号无法锁仓，爆仓了