2025-09-19 09:29
China
Profit deduction, can only lose money, cannot make money.
[Mediating Parties]
RockGlobal RockGlobal
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥5,445(CNY)

[Time]

35 day 5 hour

2025-10-24 14:39
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2025-09-24 14:25
Australia

Reply

Account 2016465 (Holder: Zhu Maohang) was found to have engaged in bonus hedging arbitrage on September 17, 2025, by splitting orders into multiple small transactions. The trading patterns and profit amount of this client indicate clear intentionality. In accordance with the activity rules, the Risk Control Department has imposed a penalty on the client, prohibiting the withdrawal of profits and allowing only the withdrawal of the principal amount.

2025-09-19 17:13
Hong Kong China Hong Kong China

Contact Broker

2025-09-19 15:04
Hong Kong China Hong Kong China

Verified

2025-09-19 09:29
Hong Kong China Hong Kong China

Start Mediation

Normal trading profits double but withdrawal is not allowed, profits are deducted, withdrawal speed is very slow, a typical case of only being able to deposit but not withdraw.

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