RockGlobalReply

2025-10-15 18:23

Australia

Reply

Dear Valued Client, Hello! We have received your feedback and request. After verification with the relevant department, your trading account opened with RockGlobal was placed on the risk management list due to involvement in disputed operations. Subsequently, we engaged in multiple communications with you and reached an agreement on "allowing free deposits, withdrawals, and trading operations after deducting the disputed funds." Based on this understanding, we sent you the relevant letter and agreement, which you have signed and returned. You also confirmed that you have no objections to this resolution and will not file further complaints regarding this matter. Therefore, we believe you have a thorough understanding of the entire handling process and outcome. We sincerely appreciate your choice of RockGlobal as your trading platform and have always maintained cooperation with you in good faith. However, any violation of rules may impact the legitimate rights and interests of the platform and other users. We are committed to maintaining a fair and transparent trading environment and look forward to working with you to uphold a positive trading Order. Thank you once again! RockGlobal

FX3930683226Start Mediation

2025-09-26 21:02

Hong Kong China

Start Mediation

I wish to engage in friendly negotiations with the RockGlobal platform to resolve the dispute regarding the deduction of funds from account 2012946. 1. Trading Compliance: Since opening the account in May 2025, I have consistently followed the agent's guidance and adopted the strategy of "simultaneously buying both long and short positions.\" Your platform's rules clearly state that \"hedging is allowed,\" and for the subsequent four months, this operation was accepted, with deposits and withdrawals functioning normally. 2. Timing of the Issue: The dispute arose after the agent's guided trades incurred consecutive losses, requiring the activation of the \"loss compensation\" mechanism. At that point, the platform suddenly defined my operations over the past four months as \"wash trading" and deducted funds, which is difficult to understand. 3. Current Status: After communication, the platform has refunded the principal of $2,565, but still retains $2,374.39. We believe that, based on the fact that the platform tacitly approved these operations for a long period, it is unfair to hold me accountable retroactively. We hope that the RockGlobal platform will re-examine this matter and, based on the principle of fairness, refund the deducted $2,374.39 to resolve the issue satisfactorily. 4. Final Remarks We value our good relationship with the platform and prefer to resolve this through friendly negotiation. If this path is not viable, in order to protect our legitimate rights and interests, we will have to take all necessary legal measures, including filing complaints with domestic and foreign financial regulatory bodies and reporting the matter to the public security authorities. We hope it does not come to that.