AxiReply

2025-12-24 14:26

Australia

Reply

In accordance with Axi's compliance management requirements and industry regulatory provisions, and to ensure account security and trading compliance, the relevant department at Axi has notified the client, requesting the submission of specified materials to complete the account due diligence process. This procedure is an essential part of Axi's verification of the authenticity of the client's identity and ensures trading compliance. The authenticity and validity of the materials provided will directly affect the normal usage rights of the client's account. As the client has not yet submitted the required proof of deposit source documents that meet the requirements, the relevant department at Axi has temporarily restricted withdrawals from the account while continuing the investigation. The client is kindly requested to provide the necessary documents as soon as possible to avoid further withdrawal delays.

bbts jessesStart Mediation

2025-12-16 12:02

Hong Kong China

Start Mediation

AXI illegally froze my account withdrawals (including principal) for nearly a month. I am a registered client of AXI (AxiTrader Limited), with the registered email louis6****0@outlook.com, and related accounts 88****7, 88****1. I opened the account on November 17, 2025, and deposited $20,941.64 on November 18 to start trading. On November 23, 2025, I submitted my first withdrawal request, which normally takes 1-3 business days to process. However, by December 3, I had not received any funds, and the two withdrawal requests were returned to my trading account. AXI platform cited a fund review as the reason and requested that I provide bank statements, proof of income, deposit receipts, and biometric verification. I deposited funds via cryptocurrency and also intended to withdraw via cryptocurrency, so I do not understand why the platform needed my bank-related information. Nevertheless, due to urgent financial needs and in the spirit of cooperation, I complied with the platform's requirements. I provided all the required documents and biometric verification immediately, but as of now, I am still unable to resubmit my withdrawal request. Over the past week, I have repeatedly sent emails and inquired about the review progress through agents/platform account managers. However, the relevant departments of this platform either ignored my inquiries entirely or responded passively, citing the review process as an excuse. As of now, my withdrawal remains indefinitely delayed, with only a profit of just over $5,000 in the account. Moreover, the account still contains my initial deposit of $20,941.64. I ask: with such illegal and non-compliant behavior from this platform, which agent would dare to cooperate in the future, and which investor would dare to deposit funds? I kindly request media friends to assist me in exposing this platform. At the same time, starting today, I will use legal means to protect my legitimate rights and interests, and I call on all clients to stay away from this platform. If you have had similar experiences, please leave a comment below so we can organize together. Jointly safeguard one's legitimate rights and interests