am filing a formal exposure against PrimeXBT (Account #226****) for a serious technical failure that resulted in a direct financial loss of $506.70.On my MT5 account, I opened a SELL 0.09 XAU/USD position (Ticket #31332822). While the trade was moving perfectly in my favor (Profit of +$12.96), the platform closed it automatically after only 42 seconds.The Company's Excuse: They claimed it was a 'Margin Liquidation' because my margin fell to 13.78%.The Reality: This is a technical lie. My trade was WINNING and the price was dropping in my direction. In any stable platform, a winning trade INCREASES the free margin; it does not cause liquidation.My professional analysis was 100% correct, and the market hit my target perfectly, which would have yielded $506.70. PrimeXBT’s glitchy system prevented me from this profit. I have been stalling with their support for 4 weeks with no resolution.I warn all traders: PrimeXBT may close your winning trades without authorization due to their system's

Mohamed Abdel Fattah

Libya 2026-04-03 15:38

Only deposit is allowed, withdrawal is not. i have deposited my money, and when i want to withdraw, there is no available options for withdrawal. SCAM BROKER

WNAT

Indonesia 2026-03-21 15:20

I want to let you k now everyone that Primexbt have removed my money of profit amount which is 14 923.51 USD. I want to mention the main thing that I haven't took any promotion from Primexbt before or during my trade. I risk my my own money during my trade and now when I am done with my profitable trade this company removed my money with giving statement that I have manipulated the company's terms and conditions. We all know that market these days very volatile and fast. Anyone can lose their money or make profits just in few minutes just because of market situation. Then who gave the rights to company to remove clients money? This behaviour is very unprofessinal. I am doing trade with my own money. Company have no rights to put such obligations just to remove my money. If they are so scared of giving withdrawals to clients then they should shut down their operation and go back to their homes. I am still requesting to primexbt to reverse my removed amount.

FX2333826258

United Arab Emirates 2026-02-03 19:51

I'm not impressed with PrimeXBT's spreads. While they claim to offer tight spreads from 0.1 pips, I've experienced wider spreads in certain market conditions. Cryptocurrency spreads can be particularly volatile. The lack of transparency and consistency in their spreads has led to unexpected trading costs. For active traders like myself, these costs can eat into profits. I expect more reliable spreads from a reputable broker." ¹

Healer9525

France 2025-09-11 07:39

I must expose the disgusting tactics employed by the PrimeXBT forex platform. The manipulation involved is particularly egregious. My EUR/USD order experienced an abnormal slippage of over 3 pips, resulting in an $800 loss. The platform's customer service excused me by citing "market volatility," completely ignoring the industry standard of 0.5 pip slippage for legitimate platforms during major market fluctuations. This malicious slippage is clearly a technical manipulation exploiting market fluctuations. The financial trap is incredibly subtle. The platform advertises "zero commissions," but when I closed a $10,000 GBP/JPY order, I was inexplicably charged a $350 "transaction fee." This completely fails to guarantee the safety of Malaysian users' funds. Stay away from this unregulated, manipulative, and withholding platform. Protect your money!

FX3924393663

Malaysia 2025-09-04 12:42

Initially, they offered a 100% deposit bonus. After receiving the bonus, odd things started to happen. While trading, the bonus was suddenly withdrawn and shortly after, my account suffered from negative floating. When I tried to close the position, I couldn't. The negative floating got worse and all my balance depleted to zero. I contacted customer service about the issue and they said there was an end-of-month routine check, any transactions would not affect and the balance would be fully returned to the original deposit value. I emailed them every day but the answer was always the same, just to wait without any certainty. Now it's been over 14 days, and my money has not been returned.!!

FX3184846382

Indonesia 2025-04-11 23:29

I met someone online! He introduced me to investing, saying that I could make money and withdraw it at the beginning. After a few days, he suddenly asked me to download a trading software called Prime XB丁. This software is not registered and requires mobile phone approval to download. Without much thought, I downloaded and registered an account. The person suggested that I deposit 50,000 yuan first, but I thought it was too much and I didn't have the money. The person kindly advised me not to stick to the rules and to learn to "borrow a chicken to lay eggs." Afterwards, I borrowed 50,000 yuan from a friend and invested it. I then invested another 250,000 yuan, but although the profits doubled, I couldn't withdraw them.

Andy loh

Malaysia 2021-09-17 15:19