AUS GLOBALReply

2020-05-12 14:09

Australia

Reply

We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, XTIUSD quotes, one of our liquidity quotation provider, is abnormal, causing orders and some closed orders to be executed without a real market price. Our company will make corresponding adjustments to the delivery order and closing order of the trading product XTIUSD according to the market optimal price of 0.078 during the period. Now our company has adjusted your trading account 6710657, deducted the abnormal profit amount of the account caused by the abnormal quote of the quote. Please log in to the trading platform to check. We are very sorry for the inconvenience this incident has caused to you. We will continue to improve ourselves to provide you with better quality user experiences!

FX1279496845Start Mediation

2020-05-03 19:41

Hong Kong

Start Mediation

Compliant on AUSFOREX! On April 20th, I traded XAU/USD on AUSFOREX and made profits. When I wanted to withdraw $3000, AUSFOREX withheld my profit with the excuse of wrong quotation.