IC Markets GlobalReply

2022-06-30 08:51

Australia

Reply

The technology department has inspected and tested the server, but did not spot any problem with MT4, MT5 platform server, which resulted in the failure to close position for the orders in the customer's account. In terms of your problem, please check if the local network environment is normal. Our platform server is located out of mainland China. Affected by the local environment in mainland China, the account is likely to suffer unavailable or delayed connection. There are certain risks in online trading, which include but not limited to the hardware, software, and internet connection failure and other force majeure (such as special weather conditions, natural disasters, war, communication or battery power failure). Because we can not control the devices of customers, signal receiving or the reliable configuration of internet connection, we are unable to or will not be responsible for the communication fault, distortion, or delay during the online trading.

HANGYUNCHAOREN/tyStart Mediation

2022-06-21 01:26

Hong Kong

Start Mediation

I have been using the demo account to run the EA strategy and the real account to provide trading signals for myself and my friends' accounts. I believe many of my friends are the same as me. However, starting from June 12, 2022, and until June 15, 2022, the IC simulation account that has been running normally: 30881311 frequently disconnected, the chuck did not respond even for several minutes, and I didn't pay attention at that time. Later, I found out in the review log that it was only a few minutes after the chuck, and the real account was within a few minutes of viewing the market. The order was opened in seconds, and a few orders were opened in a second. One account almost exploded. Later, a friend called me, and I hurried. Use one-click liquidation processing to restore the principal and prevent losses from continuing to expand. Because of the IC's analog disk, my 4 documentary accounts, 320010020, 320010019, 320021370, and 320021369, suffered serious losses to varying degrees. The detailed screenshots, logs, and loss status of each account are fully reflected in the attachment. Please check it out, thanks! After this simulated disk disconnection, I was greatly disappointed with IC, which resulted in the loss of real copy orders. Therefore, I decided to withdraw all the funds. Other friends also want to switch to other platforms. If I can't get IC to compensate for the loss, I must file a complaint and report to MQL5, QQ group, WeChat group and other forum platforms at home and abroad. On the IC platform, the server is often disconnected, resulting in trading losses, which makes the majority of foreign exchange investment. The operator and the agent know that the IC disconnection event has resulted in heavy losses for them. 320010020 2022.06.15 lose 77.2 on the day USD320010019 2022.06.13, lose 171.03. USD320021370 2022.06.13, lose 751.65. USD320021369 2022.06.13, lose 785.89 USD06.13-06.15, three days, four account lsoe 1785.77 USD in total.[d83d][de21]