Doo PrimeReply

2022-12-02 09:56

Singapore

Reply

Malicious transaction farming by agent with customer account is not allowed by the platform. Please reach out to the platform customer service for help if you have any questions. Have a good time.

Yanyan1528Start Mediation

2022-10-20 19:07

Hong Kong

Start Mediation

In October 2022, I opened a trading account 1166079 under the name of George Wu, an account manager officially recommended by Doo Prime Capital, and possessed a trading password, and incorporated a principal of 4,000 US dollars for operation. At 22:40 on 2022.10.18, Beijing time, the account was not operated by myself, and was maliciously swiped for no reason. The order was entered and exited in seconds. Hundreds of orders appeared within a few minutes, and the account was only left with 3.25 US dollars. On the evening of 10.18, I immediately contacted the online customer service of DooPrime's official website https://www.dooprime.net/, but no one responded. Afterwards, send an email to cn.support@dooprime.com where the official website is located, hoping that it will expeditiously verify the reason and handle it. Then let me add an account of an overseas software skype of customer service. After adding it, I found that it was still George Wu. As of 2022.10.20 17:51, the platform and the account manager George Wu have not dealt with it. George Wu has repeated 4-5 times in the past few days that the account is still being inquired, but all the information of my account, including transaction records and account logs, has been submitted to the account manager George Wu at the first time. Repeatedly answered, the platform did not find any doubts about this account, nor did it find the IP address where the account was logged in elsewhere. Every reply in the exchange is waiting and clearing responsibility, and it has nothing to do with the platform. In addition, George Wu and another account manager of Depu both replied that the platform allows seconds to enter and second to exit and malicious fraudulent orders exist, and they will not solve them on this ground, saying that these orders are valid. (The picture below is a screenshot of the chat) After sending the relevant information to my friend to help solve the problem, he inquired through the transaction log and found that the account was logged in by a different IP in Beijing. After this account is logged in in a different place, hundreds of orders that come in and go out in seconds are displayed as manual orders. However, the password of the account was only owned by George Wu, the account manager of the Doo Prime platform, and myself when it was opened, and it has not been leaked to any third party. These hundreds of orders were not handled by me, and I have asked the platform for assistance many times but have not been resolved. George Wu, the account manager, did not assist in inquiries, verification or processing these days, only shirk and let me wait. In short, the account password was not given to others, and the order was maliciously swiped for no reason, resulting in the account being liquidated. The account manager who contacted and opened an account kept saying that he couldn't find any information, shied his responsibilities and did not assist in handling it, let alone safeguard the interests of customers. Whether the platform instructed the account manager to do this, or whether the account manager did it for commission and handling fees, I don't know. This platform, Doo Prime, cannot guarantee the privacy of customer accounts and the security of funds, so please choose carefully.