XMReply

2022-11-24 11:49

United Kingdom

Reply

Dear customer, first of all, thank for choosing and supporting XM. With reference to the problem with your account 61508548, we have reported it to the relevant department at the first time and made the following reply after a detailed investigation. You had a liquidation in your order with heavy positions within 10 minutes due to sharp market fluctuation after the successful login in the platform member area at 16:29, November 10, 2022. We checked that you had logged in the member before and after the liquidation, so your order was not affected by the failure of login in the member area. The warm remind by XM shows that the money deposited by UnionPay arrives within 24 hours. So it is risky to add positions urgently. We are deeply sorry for the situation and hope than you pay close attention to the change of your position, and avoid trading with heavy position. Thanks again for supporting XM and your understanding. If you have any question, please feel free to visit XM official website https://www.x1market.com/cn/, and click into the Online Customer Service in the upper right corner of the page for help, and XM provides 24 hours online customer service support from Monday to Friday. We are so happy to serve you. Have a good time.

Jenny77569Start Mediation

2022-11-18 22:17

Hong Kong

Start Mediation

I have been trading with XM, because XM advertisements are flying all over the place, I think they are very strong. I recently logged into the customer center and found that the website is often abnormally unable to log in. I have seen a large number of customer complaints about XM in other forums, and I do not recommend trading on this platform. Because I have been trading in XM for a long time and I am too lazy to change platforms, I have always believed in them. However, what happened recently made me completely lose confidence in the XM platform. The customer service is useless, and the relevant departments are lagging behind in handling things. They don't have the style of doing things like a big company, and even a small workshop can't compare. On the evening of November 10, the U.S. and Japan plummeted. My own order was not large. I placed 0.4 lots for $496. When I was about to log in to the account and deposit money, I locked the order and then operated again. I found that the XM website could not be logged in at all, indicating that the website was under maintenance. During the process, I thought that there had never been a website maintenance before. I changed the browser and logged in repeatedly. It took a long time to log in. When I was depositing money, it was the trader who didn't take orders. (This has always been the case before, and you can enter immediately after contacting the customer service.) This time, the customer service cannot be contacted, and it always shows that it is connected. There is no trader who accepts orders when depositing with UnionPay. If you cannot deposit, you can only watch the account. Liquidation, loss of $496. On the 11th, I finally logged into the website and responded to the customer service as soon as possible. The customer service reply will ask the relevant department to check and reply to me. At the same time, let me wait patiently. There will be an email with detailed instructions. From the 11th to the 18th, I waited for a full 8 days. Every day I asked the customer service, there was only one sentence. The relevant department was verifying. I don’t know the specific reply time, and the customer service has no authority to interfere. Let me wait patiently. As of today, there is still no email, so I couldn’t help asking customer service again, and the relevant department has verified that the website is operating normally, and the deposit channel is normal. After waiting for eight days, there is no official email reply. Yes, it is conceivable that XM is so good that it does not take any customers seriously. The screenshots I sent of the website cannot be logged in, the screenshots of the members not being able to log in, and the screenshots of the deposit and no trader receiving orders are all ignored. I have repeatedly emphasized that there is no problem with their deposit. words. Here I am formally complaining, asking XM to compensate me for the $496 I lost due to their website failure that caused my account to be bankrupted.