XMReply

2022-12-05 08:49

United Kingdom

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respect to the complaint about your account 10120364, we are deeply sorry for the inconvenience caused. Please keep your account and password carefully, do not share the password to others, and pay attention to the security when browsing with your computer to ensure nobody knows your password. Meanwhile, in order to ensure your money safe, we have activated the read only mode of your account. Please reach out to the online customer service to deactivate the mode if you want. XM warmly remind that an account with simple password is more likely to be illegally used by others without your permission, bringing about great loss to you. So we suggest that you modify your password which consists of upper case and lower case letters, numbers, and special characters. Finally, if you have any questions, please feel free to go to XM official website https://www.x1market.com/cn/, and click into the Online Customer Service in the upper right corner of the page for help. And XM provides 24 hours online customer service support from Monday to Friday, and we are so pleased to serve you. Have a good time.

Z-sStart Mediation

2022-11-28 11:50

Hong Kong

Start Mediation

At four o'clock in the morning, two loss orders appeared on my account. Only I know the account password. The order address is in the United States and I am in China. I suspect that the platform server was hacked. The reply from the platform is that I leak the password.