XMReply

2022-12-20 08:51

United Kingdom

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respect to your complaint about the account 251056078, we make the replies as follows after checking: we have submitted a double check application to the related department, which replies after an investigation for the second time that you can refer to the email with important notice sent on December 12, 2022. Meanwhile, we confirm that your withdrawal application submitted on December 15 has been approved, and please check your bank information. If you have any questions, please feel free to visit XM official website https://www.x1market.net/cn/, and click into the Online Service in the upper right corner of the page for help. XM provides 24 hours online customer service support from Monday to Friday, and is pleased to serve you. Have a good day.

ZHAOSHIKANGStart Mediation

2022-12-15 19:02

Hong Kong

Start Mediation

i registered as XM customer's (trading account 251056078). spot gold has been trading. on december 13, 2022, a good friend of mine (a very good gold analyst) came to my office to communicate. he believed that the cpi data at 21:30 in the evening would most likely be lower than 7.3%, and gold would rise sharply by then. i trusted this friend very much, so i placed an 8.3 lot gold long order (order number 32869176) before the release of the data, and the transaction price was us$1791.84. after the data was released, it was lower than 7.3%, and gold rose sharply. although my friend told me that i was not in a hurry to close the position immediately, i was quite excited at the time, so i clicked to close the position and exit the market with a profit. the closing price was 1805.06 us dollars. a single profit of 10972.6 us dollars. everyone is also very happy, and finally made some money. but the good times didn't last long, and you sent messages later. the diagram is as follows 1. here i ask a few questions: 1. which regulation did i violate? 2. what did i cheat? who did you cheat? 3. you XM does the platform only allow customers to lose money and not allow customers to make money? 4. XM what is the credibility of the platform? now i sue you XM the platform ignores the trading rules, abuses the so-called internal regulations, and commits fraudulent behavior to customers. my request is to immediately restore the principal and profit of my transaction, and to withdraw normally. hope XM reputation is the most important thing on the platform, don't put yourself under the dangerous wall for this small profit!