ATFXReply

2023-02-02 08:35

United Kingdom

Reply

Dear customer, thank you for your information. In terms of your complaint, our team is actively assisting in dealing with it. It'll be solved quickly and properly. Thank you again for your information. Thank you.

just 4644Start Mediation

2022-12-27 10:56

Hong Kong

Start Mediation

On the evening of December 24th, the MT4 disk time was 17.00 and 17.03 minutes. I traded ger40 at a price of 13906.3 to stop the loss. Moreover, the 1-minute K-line at this time did not have this price at 17.08 minutes, as did the orders 15555450 and 15555394. I made money and closed all positions at a loss. The co-author gave me all prices to close positions and chose the point with the most losses. The platform explained that it means gapping and widening the spread. The end time of my closing position is not the same as the K line. Can you tell me where the quotation comes from? Moreover, there was no data in the market at that time, how could the spread expand and gap? Slippage is just slippage, and I still don’t admit that such a big platform is playing hooligans. According to the meaning of the platform, isn’t it deliberately widening the spread to sweep my stop loss? You can clearly see my screenshot. The highest price of the K-line did not exceed the price of 13902 at all. After sweeping the stop loss, it slipped. You can compare it with other platforms. Where did you find it or fabricated it out of nothing?