2023-04-18 11:43
China
Market closed
[Mediating Parties]
AUS Global AUS Global
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

$200(USD)

[Time]

121 day 20 hour

2023-08-18 08:32
Hong Kong Hong Kong

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2023-07-19 08:29
Australia

Reply

Please contact your account manager for help. Thank you.

2023-04-19 11:22
Hong Kong Hong Kong

Contact Broker

2023-04-19 09:05
Hong Kong Hong Kong

Verified

2023-04-18 11:43
Hong Kong Hong Kong

Start Mediation

The market was forcibly closed for three and a half hours, and the quotations did not move. The quotations of other platforms were normal. When the quotations were resumed, the positions were already liquidated, the forced liquidation line was invalid, the customer service refused to deal with it, and the account manager could not be contacted.

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