XMReply

2023-07-27 15:54

United Kingdom

Reply

Dear customer, thank you for choosing XM and for your support. Your XM MT4/MT5 account number is 90076316. Regarding the issue you raised about your orders, we conducted a detailed investigation and would like to provide the following response: firstly, XM is an A-Book platform, where all client orders are executed at market prices. The orders you mentioned, #7393004 and #7393016, involved a total of 10 micro lots of GOLDm bought, with a stop loss set at 1933. The orders were closed due to stop loss being triggered at 15:29:50 platform time on July 12th. The stop loss price and closing price were not exactly the same. After verifying and checking the records, we found that during the execution of your orders, important data, such as the inflation rate for June, was about to be released, causing significant volatility in the price of gold. This market movement resulted in a gap in the market, and as market quotes do not fluctuate point by point, the system executed the closure order when the market price reached your stop loss price. However, due to the rapid increase or decrease in market prices, the execution price of your orders may have differed from your request. Market conditions are beyond human control, and we hope for your understanding. XM would also like to remind you to exercise caution in trading during high-risk periods, such as major news releases and economic data announcements. It is important to monitor market volatility and manage your positions to avoid similar situations from occurring again. Additionally, please note that different platforms may have different liquidity providers, and during periods of significant data releases, there may be differences in prices between platforms. We assure you that your orders are executed based on market prices and are not subject to human interference. We appreciate your understanding and support of XM. If you have any further questions, please feel free to visit our official website at https://www.xmglobalfx.site/cn/ and click on the question mark symbol at the bottom right to contact customer support. XM provides 24-hour online customer support from Monday to Friday, and we are more than happy to assist you. Thank you. Best regards

HUANGHUYUANHANGSupplemental Materials

2023-07-12 21:16

Hong Kong

Supplemental Materials

I have encountered many malicious slippages since I started trading forex 2 months ago. They operated stop loss on purpose every time before the data came out.

HUANGHUYUANHANGStart Mediation

2023-07-12 20:56

Hong Kong

Start Mediation

One minute before the cpi on July 12, the xm platform withdrew and hit the stop loss. Through the four opposite platforms, none of the platforms withdrew when the data was profitable. Fake platforms, everyone pay attention.