ExnessReply

2023-12-18 11:11

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

ZHIAI～々Start Mediation

2023-12-13 10:15

Hong Kong

Start Mediation

My opening price did not match the actual transaction price, and the slippage was serious. I used their software to query the jump price corresponding to the opening time. After querying, the detailed opening price did not match the transaction price. I thought there was a problem with the system and failed to close the position in time. Below is the attachment with my corresponding transaction records and the jump points you provided. I have lost 8,000 US dollars. This is my life-saving money. They gave me back the 3,000 US dollars I had before the liquidation. After complaining, they did not solve any problems and blocked the deposit and withdrawal functions of my account.