IC Markets GlobalReply

2024-01-03 14:56

Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

AIPINCAIHUIYING1938Supplemental Materials

2023-12-29 15:36

Hong Kong

Supplemental Materials

GBP/CHF reached at the highest level of 1.07606 at that time. I set the stop loss level at 1.07821, but in fact it was triggered at 1.07826. There was a difference of over 200 pips. I am completely confused how they operated the stop loss?

AIPINCAIHUIYING1938Start Mediation

2023-12-29 12:14

Hong Kong

Start Mediation

My account number is 749114188@qq.com, MT4 account number is 20053588, order number: 121179208. The slippage was serious. The order was not reached at all and I lost 703.48usd. I want an explanation!