XMReply

2024-01-31 13:56

United Kingdom

Reply

Your XM MT4/MT5 account number is: 251020933. Regarding your complaint, we have promptly reported it to the relevant department for verification. After investigation, we reply as follows: Firstly, XM operates on a market order model, and all client orders are executed at market prices. Upon review, you have multiple sell orders for the GBPNZDm# commodity. Sell orders open at the sell price and close at the buy price, while the candlestick chart displays the sell price. Therefore, to determine the execution price of your stop-loss (buy price), the real-time spread needs to be added. Your orders were all closed at the platform time of January 18 at 15:30. The stop-loss price and the closing price are not entirely consistent. It has been verified that the stop-loss was triggered during the release of several major data announcements, and it was also during the busy opening hours of the US market, where commodity quotes were very active. The GBPNZDm# commodity was also affected, causing significant market volatility. Market prices do not fluctuate point by point; when the market price reaches your set stop-loss price, the trigger command is executed to stop out the order. However, if your set price is not available in the market quotes, the system will execute your order at the next available price. This is due to rapid market fluctuations causing quick increases or decreases in price, which can lead to a difference between the execution price of your order and your request. In cases of significant market volatility, spread widening may occur, but the extent of the widening is determined by market conditions and is not controllable by any individual. Thank you for your understanding and support of XM! If you have any questions, you are welcome to visit the official XM website at https://www.xmcnasia.com/cn/ and click the green question mark in the lower right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are very happy to assist you. Thank you.

QIANSUILANStart Mediation

2024-01-20 16:09

Hong Kong

Start Mediation

At 9:30 p.m. on January 18th, the XM platform GBP/NZD ultra-low spread account had a slippage of 300 and hit my stop loss, causing me to lose 2,000 US dollars! Then I reported the problem, and the platform customer service replied that there was a data slippage! I set a stop loss of 2.07861, and the platform stop loss was 2.078900 and 2.078915. At 9:30 p.m., the K-line of the ultra-low spread account on the XM platform is as high as 2.07678. With the original spread of more than 60 pips, the slippage is 317pips! I've been losing money for several years and haven't recouped my capital yet, so it's such a scam. If the platform does not solve the problem, I will not use XM. Everyone must be careful! Resist the slippage of the XM platform!