FP MarketsReply

2024-03-19 11:18

Seychelles

Reply

After a risk control investigation, it has been determined that the slippage was caused by market volatility and not by platform behavior. Furthermore, after receiving a customer complaint email previously, we replied to the customer requesting the order number, but no response was received from the customer. If there are any other issues or concerns, please feel free to contact the official email of FP Markets or the dedicated customer service manager at any time.

defidoraemonStart Mediation

2024-03-14 16:34

Hong Kong

Start Mediation

In the two transactions of FPMarkets at 7:45 GMT+08:00 on March 7, due to malicious slippage, 19 accounts under my agency and under my name suffered serious losses exceeding 50% of their net worth. I have sorted out all the accounts with serious slippage here. According to the transaction log, during the opening period at that time, the highest quoted price of the trading variety XAUUSD.r in FP was 2151.45, and the lowest quoted price was 2146.15. However, the price the platform gave me for the transaction was above 2152 or even an outrageous price of 2154.73, and the lowest closing price was 2144.80. This directly led to the loss of more than 50% of the net value of the accounts for these 19 accounts that were supposed to be profitable. This was a direct result of liquidation and slippage. In this regard, I strongly request the platform to compensate for all losses caused by malicious slippage! I also compiled screenshots of how new and old users are treated differently. FP broker treats newly registered accounts at the same trading points in the same time period, and even slippage is within the acceptable range. However, for old users who have made profits before However, the account experienced exaggerated slippage, with positions opening and closing slipping at the same time. This makes me seriously suspect that the FP broker is eating the positions of my old account with slippage. Otherwise, why would there be such a big difference in transaction prices at the same time point, the same transaction, and the same account type? Regarding the malicious slippage of old members who are loyal to FP, this is something I absolutely cannot accept. I have also sorted out the transaction logs of the same operations at the same time on other trading platforms. At ICMarkets, TMGM, Dooprime, EC Markets and other brokers, The quotations for opening and closing positions of the same documentary account under my agency are all normal, and the profit margin is also very considerable. Only the accounts of old members at FP brokerage suffered serious slippage. Could it be that the platform would not allow any customers to make money? As long as the accounts used by members who have made money have serious slippage. I can clearly provide every proof for every transaction mentioned in the above points.