J2637Supplemental Materials

2024-04-13 20:44

Hong Kong

Supplemental Materials

I have sent multiple emails, but I have not received any reply from your platform. When will you refund my money?

J2637Supplemental Materials

2024-04-08 23:41

Hong Kong

Supplemental Materials

My name is Wei Chengfang. I submitted a withdrawal on the 20th and have sent several emails, communicating for a long time. When I submitted the withdrawal, I wrote my own bank account number, but I accidentally filled in my friend's name (the surname was filled in incorrectly). The platform keeps saying that the money has been sent out, but it doesn’t exist. There are several issues with the platform: 1. The transfer requires the name and account number to match in order for the transfer to succeed, so the screenshot provided by the payment provider is false. 2. Does your platform have any review mechanism at all? Why wasn't my withdrawal returned directly when I used someone else's name? Instead, I was told the transfer was successful. 3. I have been waiting for a long time, and since the payment provider did not send out the money, there is no situation for funds to be returned. The platform keeps pushing back, saying to wait for the funds to come back.

IC Markets GlobalReply

2024-04-08 14:12

Australia

Reply

If you believe your order has been affected, in order to investigate your transaction, please send an email from your registered email address to support.cn@icmarkets-cs.com. The email subject should be 'Request for Transaction Investigation.' In the content, please provide your trading account number and the order number, along with a brief description of your concerns. We expect to reply to you within 3-10 business days. Thank you for your support and understanding.

J2637Start Mediation

2024-04-04 14:42

Hong Kong

Start Mediation

I applied for a 3,000u withdrawal on March 20 and was told that the withdrawal would be possible within five working days at the latest. However, the withdrawal did not occur within five working days. Then on March 27, I was asked to fill out a questionnaire and then asked to contact the payment provider to check the transfer voucher for me. It takes 1-3 working days to check, but now another week has passed and there has been no reply! This platform may allow withdrawals of small amounts of several hundred U, but will not allow withdrawals once the profit amount is slightly larger, so please be careful!!