2024-06-07 21:16
China
The US Dollar Index was stopped out directly.
[Object]
XM XM
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$0(USD)

[Time]

41day16hour

2024-07-19 13:56
Hong Kong Hong Kong
2024-06-19 13:49
United Kingdom

Reply

Your XM MT4/MT5 account number is: 68362109. Regarding your complaint, we have promptly forwarded it to the relevant department for verification. After review, we respond as follows: Due to the different liquidity providers each platform cooperates with, there may indeed be some price discrepancies between different platforms; however, the overall trend remains similar. As observed in your screenshot, the movement of the US dollar index is consistent. Once again, we appreciate your understanding and support for XM! If you have any questions, feel free to visit the XM official website at https://www.xmcnbroker.online/cn/, and click on the green question mark in the lower right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are more than happy to assist you. Thank you.

2024-06-11 16:23
Hong Kong Hong Kong

Contact Broker

2024-06-11 13:46
Hong Kong Hong Kong

Verified

2024-06-07 21:16
Hong Kong Hong Kong

Start Mediation

Neither TradingView nor MooMoo showed such an exaggerated lower shadow. The first image is from XM.

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