NEo9517Start Mediation

2024-08-02 18:32

Hong Kong

Start Mediation

I opened an account and traded with Anzo Capital. Suddenly, I was unable to log into the backend, and when I contacted customer service, they told me I would receive an email. Several days later, Anzo Capital's risk control sent an email stating that I needed to provide certain documents to get my principal returned. This is clearly making things difficult for me. 1. Photo holding ID card (which I had already submitted). 2. A notarized copy of a residence certificate issued by the government. I interpret this as a proof of residence, but as a local resident, the police station does not provide such a document, and property management is not a government entity, which is frustrating. 3. Passport and government-issued notarized documents. I do not have a passport; am I supposed to apply for one now? What exactly are these government-issued notarized documents? Chinese citizens only have ID cards and household registration books. I provided all the documents required, but still received the same response with no opportunity for real communication. I've been trading for many years, and the shamelessness of this platform is beyond imagination. Everyone should avoid falling into this trap. My funds involved were not large, just $300, and although I made some profit, this was the outcome. It seems this platform only allows accounts in loss to withdraw funds; profitable accounts are not permitted to withdraw.