QIUGUOTAIStart Mediation

2024-08-08 11:40

Hong Kong

Start Mediation

In a trade in June, the platform deducted my profits and refused to allow me to withdraw, claiming that I abused the platform's trading mechanism. I have been trading with IC for a year, and I have mostly lost money on the platform. One night, I got carried away drinking with friends and took a gamble, earning a few thousand dollars. The platform informed me the next day that my account was under investigation. After waiting for two weeks, they said I may have registered with a false identity and asked me to go to their conference center for facial recognition. I cooperated actively. In the following two weeks, the platform suddenly sent an email saying they would deduct my profits and terminate my trading account. The afternoon after the email was sent, my account's profits were already deducted. After that, the platform did not reply to any of my emails, only asking me to withdraw my principal and stop trading. I do not agree with the platform's actions, and I will pursue this matter to the end and fight for my rights. Regarding the platform's accusations against me, I would like to express my views. First, you said I abused the trading pattern. I would like to ask where did I abuse it? My account has been trading for almost a year since it was opened, and I have mostly lost money, which is normal for a trader. The trading records are all there for you to see. Second, you said I intentionally used 1000 times leverage. I would like to ask, if I intentionally used it, would I have been trading on your platform for almost a whole year, and still losing money all the time? Then why weren't my previous trades considered as abusing leverage? The size of the leverage is determined by the platform, not by me as a trader. Since you offered 1000 times leverage, isn't it reasonable for me to use it? You said I can't use news events, then why don't you limit the leverage or prohibit placing orders during major news periods? How I place orders is my right as a trader. All my trades are placed through the MT4 platform. Making money is considered a violation, while losing money is what I should do. I don't understand, why do you have to find other reasons to deduct profits when I make money? At the beginning, when you contacted me, you said it might be a false identity when I opened the account. I had continuous communication with you for a month before undergoing facial recognition. Before the facial recognition, you never mentioned any violations on my part. I also provided you with the reasons for my trades. After the facial recognition, you simply stopped replying to my emails. After waiting for another half a month, you directly told me that you won't allow withdrawals and will deduct profits. What you are doing is completely violating my rights.