2024-09-23 12:04
China
The funds decrease instead of increasing when the short position is closed.
[Object]
DBG Markets DBG Markets
[Issue]

Others

[Requirement]

compensation

[Amount]

$480,000(USD)

[Time]

31day1hour

2024-10-24 14:04
Hong Kong Hong Kong
2024-09-24 14:03
Australia

Reply

The account manager has already replied to client, who had a liquidation at that point, which is why the balance changed.

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This content involves sensitive information, so it's hidden by WikiFX

This content involves sensitive information, so it's hidden by WikiFX

This content involves sensitive information, so it's hidden by WikiFX

This content involves sensitive information, so it's hidden by WikiFX

2024-09-23 16:38
Hong Kong Hong Kong

Contact Broker

2024-09-23 13:42
Hong Kong Hong Kong

Verified

2024-09-23 12:04
Hong Kong Hong Kong

Start Mediation

Today I took a short position. When the price reached 2629.25, my funds decreased from 1120 to 2628.70. This kind of situation has happened many times before, causing me to lose more than 500,000 US dollars. I didn't take a screenshot at that time, but this time I did in order to provide solid evidence. I hope the platform will compensate me. If I don't receive compensation, I will definitely report it to the police.

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