CHUNKAIDERENSHENG
2026-01-06 11:30
China
Widening spreads leading to forced liquidation is unreasonable
[Mediating Parties] 
WeTrade
[Issue]
Others
[Requirement]
compensation
[Settlement Amount]
$9,400(USD)
[Time]
150day5hour
CHUNKAIDERENSHENGResolved
2026-06-05 16:39 
Hong Kong
Hong KongWeTradeReply
2026-01-07 15:49
Australia
Reply
经查实 ，该客户爆仓是因为当时的点差扩大造成的，点差未扩大前客户的净值为48.54，由于点差扩大到0.60，净值亏损74.34导致客户穿仓，该客户为STP账户，正常点差0.32，此次扩大属正常范围。 经核实，该客户经常拿投诉威胁。该客户曾多次在账户净值极低时锁仓，点差稍微扩大就会导致爆仓，并多次投诉平台要求赔偿。
CHUNKAIDERENSHENGSupplemental Materials
2026-01-06 11:36 Hong Kong
Hong KongSupplemental Materials
因为在这之前也老是拉大点差导致亏损了不少
WikiFX Overseas Customer ServiceContact Broker
2026-01-06 16:41 Hong Kong
Hong KongContact Broker
WikiFX Mediation CenterVerified
2026-01-06 14:09 Hong Kong
Hong KongVerified
CHUNKAIDERENSHENGStart Mediation
2026-01-06 11:30 Hong Kong
Hong KongStart Mediation
Widening the spread, causing position liquidation and unreasonable margin calls, demands compensation
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