GFSReply

2024-12-30 11:52

Hong Kong China

Reply

Dear Valued Customer, Thank you for contacting us and providing feedback regarding your recent withdrawal issue. We appreciate your feedback and would like to clarify the situation. Due to recent changes in market regulations and compliance requirements, we have completely suspended USDT deposits, withdrawals, and related services. This decision was made to ensure platform compliance and the security of user assets and is not targeted at any specific user or intended to create obstacles. Following the discontinuation of USDT services, we clearly notified all users through platform announcements and other channels that direct USDT withdrawals are no longer supported. However, we understand that some customers prefer to withdraw in USDT. To accommodate these users, we have partnered with a third-party provider to offer an alternative exchange service. This service operates as follows: Upon withdrawal, the platform converts your funds to your local fiat currency (e.g., MYR) at the current exchange rate. The third-party provider then converts the fiat currency to USDT and transfers it to your designated account. Due to market fluctuations and third-party fees, the final amount received may differ slightly from the market exchange rate at the time of the initial conversion. In your case, the fluctuations in the USDT market and the third-party provider's fees resulted in a less-than-ideal withdrawal experience, for which we sincerely apologize. Please understand that the exchange rate differences and fees in this process are determined by the external market; the platform itself does not charge any additional fees or hidden deductions. We recommend that you use supported fiat currencies or other major cryptocurrencies for future withdrawals to avoid unnecessary exchange rate differences and additional fees. We are continuously working to optimize our service processes to provide you with a more convenient and high-quality trading experience. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. We are always here to help. Thank you again for your understanding and support! Sincerely, The GFS Customer Service Team

jpn225Start Mediation

2024-12-24 18:19

Malaysia

Start Mediation

😡Never trust this scam platform! It’s extremely dishonest and deceitful! I deposited using USDT TRC20, and when I tried to withdraw, they initially claimed there would be a 1% fee, which I reluctantly accepted. However, they suddenly disabled USDT withdrawals and forced me to use other currency exchange rates, which had an outrageous and unacceptable 7.6% difference from the market rate! Even when I insisted on withdrawing in USDT, the hidden costs still amounted to a shocking 5% rate discrepancy! This platform is clearly robbing users with hidden charges and unethical practices! Their service and experience are beyond disgusting, and they’ve left me furious. Stay away from this scam platform and warn others to avoid falling into their trap!😡😡😡😡 Here is the evidence: I deposited 10,000 USD using USDT TRC20. At the time of withdrawal, I had 7,048.83 USD left, which was converted to MYR at 29,464.11. The exchange rate that day was 4.524, resulting in a 7.6% difference!