FX3838841429Start Mediation

2026-01-30 23:38

Hong Kong

Start Mediation

Lost for several years, then suddenly made a big profit from gold and silver, wanted to withdraw but was suddenly told AML is required. No problem, I submitted tax returns, PASSPORT, BANK STATEMENT, and even submitted information about my own LOAN. But today they suddenly replied: the documents do not sufficiently demonstrate your source of wealth, as they do not show any realised withdrawal profits that can be used for assessment. I really don't know what else I can submit to them. I feel they don't really want me to withdraw. Today, as a last resort, I provided more tax returns and credit card statements, and also calculated several years of my income and the money I deposited into ICM to show them, proving that my income is more than my deposits, and I didn't even count what I withdrew. If this doesn't work, I don't know what else I can do besides filing a complaint with a regulatory authority. It's already been a week, and the ACCOUNT TEAM isn't very responsive either.