XMResponder

2025-05-12 17:24

Chipre

Responder

Dear Customer, At XM, we are committed to maintaining a fair and transparent trading environment for all our clients. In this respect, we have clear terms and conditions in place to protect our traders' community from any form of abusive trading behavior. Following a thorough investigation by our Middle Office team, it was found that your trading activity involved the use of opposite trades across multiple accounts in an attempt to take advantage of sharp price movements. This practice is considered a violation of our trading terms and is not permitted as it aims to exploit our trading conditions unfairly. As such, your account has been restricted in accordance with our policies. Full details of this action, along with the specific reasoning, were provided to you in the "Important Notice" email sent by our Middle Office team. If you have any further questions or would like to request additional clarification regarding your case, we kindly ask you to respond directly to that email. Alternatively, you are welcome to reach out to our Customer Experience team via the live chat available on our website and trading platform, or by emailing us at support@xm.com. Best regards, XM Team

FX1944833748Completar dato

2025-04-08 08:32

Malasia

Completar dato

here the proof of my deposits and XM removed my profits

FX1944833748iniciar mediación

2025-04-08 08:05

Malasia

iniciar mediación

Número de cuenta de trading: 63544474 Abrí posiciones de venta en las noticias de NFP el 04.04.2025 con USD 4091 y he recolectado USD 5891. Mi saldo se convirtió en USD 9982. Poco después, mis ganancias de USD 5891 fueron eliminadas y mi cuenta fue bloqueada. Recibí un correo electrónico del equipo de soporte de XM que dice que abrí posiciones en dirección opuesta a otros clientes o brokers. ¡Pero esto no es cierto! Opero utilizando solo mi cuenta y no realicé operaciones opuestas. XM no mostró ninguna prueba sólida de esto y simplemente eliminó mis ganancias y me bloqueó. Quiero que me devuelvan mis ganancias. Por favor, ayúdenme WikiFX y resuelvan este problema. ¡Esto es realmente un gran fraude por parte de XM!