ExnessReply

2020-05-20 15:35

Cyprus

Reply

As for the execution of orders 279653621 and 279653518 for your account 11251617, your trading account number 11251617 used authorized login information (i.e., your trading account number and trading password) to successfully log in at the trading terminal with an IP address of 118.186.11.6, and sent the order for trading and modifying orders, i.e., 279653621 and 279653518, and accordingly operated in a correct manner. At the same time, in response to your question of placing an order at the cost of $ 77 in the same direction, all orders were placed and executed correctly with the balance of $ 77. The relevant transaction log have also been emailed to you by Exness. Please note again that according to Clause 1.3 of Part D of the Client Agreement, customers who connect to the Internet are compatible with personal computers and access to the data on the trading platform to place orders with the company. The company has the right to execute orders based on the access data of the trading platform without any further consultation with the customer. Any such order will be binding on the customer. Therefore, this situation is not eligible for compensation. For security reasons, we recommend that you consider changing all your Exness login passwords in the personal zone-settings page. Please keep your account password safe and do not disclose it to anyone else. In addition, we urge you to ensure that no one else can access your trading platform after the trading account is logged in. At the same time, please make sure that the Expert Advisor is running only under your awareness.

KXIANTIAOYUEStart Mediation

2020-05-19 10:53

Hong Kong China

Start Mediation

On the afternoon of May 18th, when I set the stop-loss, a same order appeared. In addition, the order was locked at 21:00. When the market became sound, I unlocked the position, only to find the extra order bringing about losses. Who would placed and locked the position immediately? Please look at the time.