ExnessReply

2020-07-10 13:55

Cyprus

Reply

A series of orders for account 9167582 were forcibly closed at 21:00 GMT +0 on July 6, 2020 at server time. The results of the inspection are as follows: It should be noted that after 21:00 GMT +0 at server time, the spread becomes very large due to the extension. Rollover delivery refers to the conversion of orders due today into orders due on the next day when a trading day ends. During and shortly after the rollover, the liquidity is getting lower and lower, because the rollover occurs at the end of the only open main trading session (American trading session), while another main trading session (Asia) has not yet begun. In turn, low liquidity will cause the spread to widen. For a considerable period of time after the extension, the spread may still be significantly higher than the average spread. The order you consulted partially hedged EURJPYm, buying 2.85 lots and selling 2.7 lots. It is important to understand that the margin level is calculated for all open positions of 5.55 lots, which affects the net trading value of the account at that time. For floating spread currency pair transactions, the net profit or loss will be constantly changing for some lock orders. This change is because the profit or loss of the order depends on the selling price of long or short orders. When the spread widens, the overall loss of the order rises sharply, and the profit portion of the order cannot fully offset the loss. Therefore, the increase in losses will result in a significant loss of the account trading net value. The floating spread of your trading currency pair spread will be expanded according to the special environment of the market, for example, during market suspension or opening, major news releases, before and after public holidays, etc. You can check the minimum or average spread parameters of currency pairs on this page of the official website. At the same time, please refer to the forced liquidation data displayed in the account history of the MT4 trading platform. The display in the "Comment" box is as follows: so: aa% / bb / cc,'so' means forced liquidation,'aa' forced liquidation Margin level at the time, the net value of the account when the'bb' order was closed, the margin value when the'cc' order was closed. Therefore, when the order #200546497 was forced to close the position, the margin level, the account equity, and the margin were -638841977.5, respectively %, -51.6 USD, and 0.0 USD, please check through the "Comment" remarks box in the account history of the MT4 trading platform. When the first order is forced to be closed by the system, the remaining loss-making orders will be forced to close one by one until the remaining orders are completely locked or the margin ratio returns to above the mandatory closing margin ratio (0%), all the above orders are The system is forced to close the position. At the same time, you can also refer to Exness General Business Terms Part A, Clause 2.5: The company has the right to force the liquidation of the position when the margin reaches the ratio of liquidation or the net value is negative. To view more information about liquidation, you can also refer to Exness customer agreement: Part D, clause 3.8. In summary, experts in the technical department confirm that your order execution is based on market effective prices, and the execution process is correct.

UNIVERSE0Start Mediation

2020-07-10 10:46

Hong Kong China

Start Mediation

The fraud platform caused liquidation maliciously by increasing spread into 5 times. There was a 0.15 lots difference between 2 long short. It even could make my account with only several hundred dollars liquidated. It is simply a scam.