XMReply

2021-01-13 10:01

United Kingdom

Reply

Dear customer, Hello, first of all thank you for choosing XM and trusting us! Your XM MT4/MT5 account number is: 61541045, and the order number is: #346287968, you complained that the slippage of the order is too large, and it can be slipped by 1901 and 91 for it, and the loss is still 79. For this reason, we will feed back to the relevant departments for a detailed investigation and give the following reply: First, the details of your transaction order are as follows: You have set a buy limit gold pending order, the pending order price is set at 1901.00, and the stop price is set at the same time In 1897.00. Your order will be opened at 10:00:32 platform time on January 8, 2021. The actual opening price is 1891.46, and then stop-loss liquidation will be executed at 10:00:46.23 in the same minute. Secondly, XM is a sell-through mode, all customer orders are traded at market prices, that is, a straight-through processing system. After receiving the customer's order, the platform will immediately execute the customer's order to the market and wait for the bank to process it. At that time, due to the violent market price fluctuations and the sudden increase in gold trading volume, the order may be suspended during the period of high trading volume, indicating that the order has been executed but still remains in the pending order window waiting for the bank transaction system to match the transaction. At the same time, XM is a floating spread, which changes with the fluctuation of market conditions, and the actual market quotation at the time shall prevail. At 10:00 on platform time on January 8, 2021, the price of GOLD commodities fluctuated rapidly at that time, resulting in a large one-minute price fluctuation. At that time, the highest one-minute price of GOLD gold commodities on the K-line chart: 1904.86, the lowest price: 1879.23, which fluctuates by 2563 basis points in one minute (see the attachment for details, the second digit after the decimal point is a basis point). Since the short-term market volatility was large at that time, your order encountered a market gap, and the market price did not fluctuate from one basis point to one basis point. At that time, when the market price reached the set pending price and stop loss price, the order to close the position would be triggered . However, due to a market gap, and there is no price you set in the quotation, the system will also execute the position opening at the next effective price of 1891.46, and for the same reason, it will also execute the stop loss liquidation for you at 1789.23. Due to the rapid increase or decrease of prices due to severe market volatility, the point where your order is executed may be different from your request. If you have any questions, please feel free to contact XM official website online customer service for consultation. To contact customer service, please enter XM official website https://www.xmbrokerfx.com/cn/, click on the upper right corner of the [Web Customer Service] to contact customer service, provided by XM 24 hours online customer support from Monday to Friday, we are very happy to serve you. Thank you again for your support and understanding of XM! Thanks

YOUYOUWOXINStart Mediation

2021-01-09 03:50

Hong Kong China

Start Mediation

No one solves the problem of slippage. Set at 1901 while close at 91