XMReply

2021-01-18 11:06

United Kingdom

Reply

Dear customer, thank you for your support for XM and your feedback. Your XM MT4/MT5 account number is 61450665. After detailed inquiries in background, now our reply is made as follows regarding the issue you complained about that the account with the same name is not under your agent's name after you adding it. Firstly, the platform don't return commissions for trading accounts opened on official websites. Commissions can only be returned when trading accounts have accounts under the agent's name through the agent link. Agent can log in the background page, https://mypartners.xmbrokerfx.com/, drop down to the [Quick Promotion Link] section, copy [Real Account Opening Link] and provide it to customers. Clients who use this link to register or add an account with the same name will belong to the agent's name. At the same time, we have inquired the record of your online customer service consultation on January 15th. Please note that after verification by the relevant department, the relevant trading account 2****37 you mentioned has been adjusted and transferred to your agent's name according to the requirements. Secondly, XM is a sell-order mode and the spreads are floating. All customer orders are traded at market prices. Spreads change with the fluctuation of market conditions, and the actual market quotation at that time shall prevail. XM provides 24-hour online customer support from Monday to Friday. If you encounter any problems, please check and enter the XM official website, https://www.xmbrokerfx.com/cn/, in time and [Web Customer Service] in the upper right corner can be clicked to contact customer service to assist you. Thank you again for your support and understanding of XM! Thank you.

FX1414445201Start Mediation

2021-01-15 13:59

Hong Kong China

Start Mediation

XM refused to give my commissions. And there is also severe slippage here.