XMReply

2021-07-05 17:53

United Kingdom

Reply

Hello, thanks for your feedback! Your XM MT4/MT5 account number is 6059649. As for your complaint in relation to the issue of making deposits, we have conducted an in-depth investigation and reply as follows. You made a deposit transfer of RMB 1000 at 17:20 platform time on June 30, 2021, and reported the matter to the online customer service that the deposit did not arrive. The customer service immediately gave you feedback after receiving your feedback. The postscript in the detailed screenshot at that time was filled in incorrectly, which caused your deposit on June 30 to fail to arrive in the account in time. First of all, the customer service and backstage did give you feedback and follow up. And the backstage checked that your postscript 50715648 deposit was successfully received, so the customer service replied to you that your postscript 50715648 deposit arrived. Then, you contacted the online customer service again, saying that your deposit on June 30 wasn't received, and the customer service immediately turn to the backstage for further inquiries. Secondly, the telephone specialist also got in touch with you as soon as possible after verification, and learned that the reason why your deposit on June 30 did not arrive was due to your repeated use of the postscript for the transfer of RMB 1,000 on June 29. The telephone specialist then communicated with you over the phone and asked you to contact the online customer service again to provide a screenshot of the deposit deduction details on June 29. After receiving the detailed screenshot provided by you, the customer service turned to the backstage for verification query again. After checking, your deposit on June 30th has been successfully credited, and at the same time, the other 4 deposits you have previously reported have been credited. Please check and verify by yourself. As a reminder, mistakes in the deposit postscript cannot be automatically credited to the account, and manual feedback and verification are required in this regard. Since the deposit information in the member area is different each time, your deposit can be credited to the account in time. Please make sure to transfer according to the information provided on the member area page. If you have any questions, please visit XM official website https://www.xmglobal-fx.com/cn/ in time, click on the upper right corner of the [web customer service] to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are happy to assist you. Thank you again for your support and understanding of XM! Thank you.

DIANDANCHENGJIN46229Start Mediation

2021-07-03 00:56

Hong Kong China

Start Mediation

Five deposits of RMB 5,000, each of RMB 1,000, one of which was for the account, and it did not arrive on the mt4, and there was no record of the deposit in the member area. The customer service said that the account was received, but the communication was unsuccessful.