2022-03-07 08:25
China
Automatic stop loss after the futures index suddenly stops
[Object]
XM XM
[Issue]

Severe Slippage

[Requirement]

other

[Amount]

$528(USD)

[Time]

2day23hour

2022-03-10 08:12
Hong Kong China Hong Kong China
2022-03-10 08:10
United Kingdom

Reply

Dear customer, in terms of the problem you reported, we need the details of order and related information for further checking. Meanwhile, our specialist tried to call you but failed. So you can visit the website https://www.xmdirect.site/cn/, contact the customer service for help and provide your contact information and the time when you are available. We'll call you as soon as possible to help you with the problem. Thank you. XM customer service.

2022-03-07 12:13
Hong Kong China Hong Kong China

Contact Broker

2022-03-07 09:17
Hong Kong China Hong Kong China

Verified

2022-03-07 08:25
Hong Kong China Hong Kong China

Start Mediation

The GER40 I made suddenly stopped moving, and automatically stopped the loss as soon as it moved. Serious harm to the interests of customers

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