XMReply

2022-06-16 11:18

United Kingdom

Reply

Dear customer, first of all, thank you for choosing XM and for your support to us. Your XM MT4/MT5 account is 6112836. In terms of your complaint, we have conducted a detailed investigation at the first time and made the following replies: you executed a total of 10 orders, 5 for long positions with a total of 0.34 standard lot GBPUSD, 5 for short positions with 0.34 standard lots EURUSD; for the above transactions, the positions were locked perfectly. With locked positions, although forex, gold and silver do not occupy margin, the positions will blow up when the net value is close to 0. In terms of the order of liquidation, the forced liquidation starts from the order that has the heaviest loss. What's more, the locked position can not lock the profits and losses. Under the locked position, the expanded spreads or an increase in overnight interests may lead to the fluctuation of account net worth. After detailed verification, the expanded spreads caused by less transaction and poor liquidity in the small hour according to the platform's time resulted in the lack of money in account, triggering the liquidation. When the position blew up at your first order (Number #125321613), the net worth of your account was -3.2 US dollars (negative), so your positions were closed by the system at the real time price. After the liquidation of your first order, for the remaining 9 orders, the positions were forcibly closed by the system due to advance payment less than 20% (advance payment proportion=new worth/used margin*100%). More information about XM's standard of margin and margin closeout, you can visit the official website, https://www.x1m1.international/cn/margin-and-leverage. Finally, after checking carefully, we find that the expanded spreads of your orders resulted from the quote in the market, triggering the liquidation. We hope you can understand it. Thank you again for your understanding and support to XM.

FX8039281505Start Mediation

2022-06-14 08:01

Hong Kong China

Start Mediation

I started trading GBPUSD at 6.10, holding until 6.13, and chose to lock. But on the morning of 6.14, the account was liquidated for me.