ExnessReply

2023-08-30 08:46

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.

kenmiliangSupplemental Materials

2023-08-11 21:17

Hong Kong China

Supplemental Materials

Supplementary information: I opened positions in the evening of August 8th and 9th, and when the market was about to be closed at 3-4am on August 10, exness made an announcement secretly on their customer page that the overnight interest was required. But, I was reformed by email at nightfall today, August 11, that I'm required to pay the overnight interest.

kenmiliangSupplemental Materials

2023-08-10 18:41

Hong Kong China

Supplemental Materials

For instance: the driver promised to collect 10 yuan for a ticket of one trip. However, 30 yuan more was collected halfway, and the money the customer needed to pay reached 40 yuan in total. If not paying it, the customer would have to get off the car? So should the customer pay the money to continue the trip until the destination is reached?

kenmiliangSupplemental Materials

2023-08-10 10:53

Hong Kong China

Supplemental Materials

I was deprived of the advanced benefit of free overnight interests during my transaction.

kenmiliangStart Mediation

2023-08-10 09:16

Hong Kong China

Start Mediation

I have confirmed with the platform that I am a senior overnight interest exemption level interest, and no overnight interest will be charged for holding positions overnight. On the night of August 9th, I added more funds, and I held a lot of gold orders, and I was ready to buy the bottom. As a result, I woke up in the morning and looked at the floating loss and didn’t say anything (willing to bet and admit defeat), but exness actually reversed and charged me 3 times the inventory fee. You have agreed before that no inventory fee will be charged, and you can trade with confidence, etc. Do you slap your exness in the face? Don't play if you can't afford it! Strongly urge to return the $348.32 that charged me 3 times the inventory fee.