Hello95566
Severe Slippage
compensation
$345(USD)
5day21hour
Hello95566Solved after user's confirmation
Hong Kong China Hello95566Supplemental Materials
Hong Kong ChinaSupplemental Materials
The customer service acted in a bad manner, and they say that it is normal to expand the spreads maliciously. Please compensate for my loss.
ExnessReply
Reply
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Hello95566Supplemental Materials
Hong Kong ChinaSupplemental Materials
The normal price spread will not lead to a liquidation. At present, I make a profit of 400 dollars.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
Hello95566Start Mediation
Hong Kong ChinaStart Mediation
The account made a short order on a heavy position and, with the highest price being 42.6. For exness’s Pro account, the spread is usually 125. When the position is liquidated, the spread is 400+ and at the moment of liquidation, the spread falls back! The platform maliciously expands the spread, leading to liquidation! If the position hadn’t been liquidated, I could have made hundreds of dollars in profit!
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