BABOSA
2023-11-13 10:27
China
EC deliberately liquidated the account
[Object] 
EC Markets
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$5,717(USD)
[Time]
14day15hour
BABOSASolved after user's confirmation
2023-11-28 01:54 
Hong Kong China
Hong Kong ChinaEC MarketsReply
2023-11-27 13:55
United Kingdom
Reply
The gold dropped on Monday, leading to the liquidation of customer's account. We sent a compensation plan to the customer by email. But he disagreed. And then we gave another one, and the customer didn't reply.
WikiFX Overseas Customer ServiceContact Broker
2023-11-13 13:36 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2023-11-13 10:54 Hong Kong China
Hong Kong ChinaVerified
BABOSAStart Mediation
2023-11-13 10:27 Hong Kong China
Hong Kong ChinaStart Mediation
EC liquidated my account. XAU/USD on other platforms fell to around 1930, but only EC fell to 1920.
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
