HAIHAI4356
2024-05-01 18:13
China
Slippage is severe. No compensation from customer service assistant, claiming it is a normal phenomenon.
[Object] 
TMGM
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$18(USD)
[Time]
12day18hour
HAIHAI4356Solved after user's confirmation
2024-05-14 12:54 
Hong Kong China
Hong Kong ChinaTMGMReply
2024-05-08 13:47
Australia
Reply
Hello, regarding your issue, please provide the details of your account situation and order specifics. Send the information to the official customer service email: support@tmgm.com. We will conduct an investigation and respond as soon as possible. Thank you!
WikiFX Overseas Customer ServiceContact Broker
2024-05-06 16:37 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2024-05-06 13:45 Hong Kong China
Hong Kong ChinaVerified
HAIHAI4356Start Mediation
2024-05-01 18:13 Hong Kong China
Hong Kong ChinaStart Mediation
Slippage is severe, stop loss was not triggered, resulting in excessive losses. Contacted customer service assistant and they said it is a normal phenomenon and no compensation will be provided.
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
