Pocket Trade Review: Withdrawal Denial, Profit Deletions & Customer Support Complaints

Have you experienced Pocket Trade acting against you only when you made profits and not when you were in losses? Has the forex broker canceled your profits illegitimately? Did you witness a complete lack of communication from the Pocket Trade customer support team on issues concerning trading and withdrawals? Traders have reported many such issues online, with an obvious attempt to make the top broker official aware of alleged operational glitches. To make it comprehensive, we have examined these allegations while sharing our perspective in this Pocket Trade review article. Keep reading!

Glancing at the Pocket Trade Product Portfolio

Pocket Trade offers an extensive portfolio of trading products such as forex, stocks, indices, cryptocurrencies and commodities.

Forex Pairs Available on the Platform

At Pocket Trade, you will find a list of popular forex pairs, including

• EUR/USD
• CAD/CHF
• CHF/JPY
• GBP/JPY
• USD/CAD
• USD/CNH
• USD/BRL
• EUR/HUF
• EUR/GBP
• CAD/JPY

Which Indices Can be Invested in via Pocket Trade?

With Pocket Trade, traders can invest in indices such as

• AUS 200
• US100
• E35EUR
• SP500
• E35EUR
• 100GBP
• F40EUR
• JPN225
• D30EUR

Cryptocurrency Portfolio

Pocket Trades cryptocurrency portfolio consists of -

• BNB
• Bitcoin
• Solana
• Toncoin
• Dogecoin
• Cardano
• Ethereum

Commodities Available for Trading on Pocket Trade

• Gold
• Brent Oil
• WTI Crude Oil
• Silver
• Natural Gas
• Platinum Spot
• Palladium Spot

Top Trading Complaints Against Pocket Trade

A Case Involving a Withheld Fund Worth $15,000

Recently, a user narrated the dubious approach the broker allegedly adopts on the platform. As long as users face losses, Pocket Trade does not pose any issue. As users begin generating profits, the platform allegedly reacts by blocking their account access without any reason. Recounting his case, the trader revealed that the brokerage firm blocked access as he requested to withdraw $15,000 on the Pocket Trade login. The user summed the platform as something allegedly designed to siphon funds. Look at this recent Pocket Trade review.

A $4,000 Refund Request Denied by Pocket Trade

An India-based user reported that the broker failed to resolve a $4,001 refund case. Despite communicating the issue to Pocket Trade through numerous channels, the user could not witness any resolution to the issue. On this matter, the brokerage firm denied a refund, citing the fund used for trading was not eligible for a refund. However, the firm failed to provide documented evidence showcasing the refund under similar OTC pricing conditions. The complaint screenshot below gives more insights into the brokers operational methodology.

Trading Account Blocked After Making a Significant Profit

A US-based trader drew attention toward a critical issue where Pocket Trade allegedly blocked the trading account without any clarification as users make significant gains.

User Alleges $424 Profit Confiscation After Account Ban

A trader identified as “Lanying Guo” has accused the broker of unfairly confiscating $424 in trading profits after restricting account access shortly following a withdrawal request. According to the complaint, the trader initially deposited multiple times and incurred losses before eventually growing a final $100 deposit into a balance of $524 through successful trades on March 12.

The user claimed that after requesting withdrawal of the $424 profit portion, the broker allegedly canceled the withdrawal request and blocked access to the account the next day. While the company reportedly refunded the original $100 deposit, it allegedly withheld the remaining profit amount, citing Section 10.3 of its Public Offer Agreement.

The complainant argued that the broker failed to provide any concrete evidence of rule violations despite repeated requests. Referring to Section 5.6 of the companys agreement, the trader maintained that the profits had already been legally credited to the account and therefore should have been paid out.

The complaint further alleged “selective accounting,” claiming the broker accepted previous trading losses but invalidated profitable trades without explanation. The trader also questioned the brokers logic, arguing that if the trades were truly invalid, the deposit itself should not have been refunded. Conversely, if the deposit was considered legitimate, the profits generated from those trades should also be honored.

Disappointed by the overall treatment, the trader shared this Pocket Trade review.

More Fund Scam Cases

The list of user allegations against Pocket Trade does not stop with the above ones. More investors have accused the broker of a serious foul play in the brokerage operation. Two such cases involving profit deletions of $5000 and $6,400 were reported by an Ireland and Pakistan-based user, respectively. Check out their allegations to know more about their alleged issues.

Pocket Trade Review by WikiFX: Is it Regulated?

Upon in-depth investigation, the WikiFX team found that the Pocket broker was unregulated despite operating for over five years. With no license, the trading risks for investors are inevitably high. As a result, we could assign it a score of just 1.50 out of 10.

Conclusion - A Warning for Traders

Pocket Trade has attracted significant attention from traders due to recurring allegations involving withdrawal denials, blocked accounts, profit deletions, and inadequate customer support responses. Multiple users across different countries have claimed that the platform became restrictive only after they generated substantial profits, raising concerns about the brokers operational transparency and fund-handling practices.

While Pocket Trade offers a diversified portfolio across forex, indices, cryptocurrencies, and commodities, the growing number of complaints surrounding withheld funds and disputed profits cannot be ignored. More importantly, the absence of regulatory oversight further increases the trading risk for investors, as users may have limited protection in the event of disputes.

Given the serious nature of these allegations and the brokers unregulated status, traders should exercise extreme caution before depositing funds with Pocket Trade. Conducting independent research, verifying regulatory credentials, and assessing user feedback carefully remain essential steps before engaging with any trading platform.

For more such broker investigations, visit the WikiFX App. Download now!

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