AUS GLOBALReply

2020-04-28 12:11

Australia

Reply

We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, one of our liquidity quotation provider, XTIUSD, saw abnormal conditions and there was a false price on the K line, resulting in delivery orders and some closed orders not executed at the real market price. Our company will make corresponding adjustments to the XTIUSD delivery orders and closing orders of the trading product according to the market best price of 0.078 during the period. Now our company has adjusted your trading account 6722093. The abnormal profit amount of the account caused by the abnormal quote of the provider was deducted. Please log into the trading platform to view.

FX1907584242Start Mediation

2020-04-21 12:48

Hong Kong

Start Mediation

I profited $1700 on crude oil, while $2700 balance was deducted inexplicably. One could view the email reply. Now the chart during 18:08 to 18:50 was invisible.