AUS GLOBALReply

2020-04-28 12:12

Australia

Reply

We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, one of our liquidity quotation provider, XTIUSD, saw abnormal conditions and there was a false price on the K line, resulting in delivery orders and some closed orders not executed at the real market price. Our company will make corresponding adjustments to the XTIUSD delivery orders and closed orders of the trading product according to the market's best price during the period. Adjustment has been made. The abnormal profit amount of the account caused by the abnormal quote of the provider was deducted. Please log in to the trading platform to view. We are very sorry for the inconvenience this incident has caused to you. We will continue to improve ourselves to provide you with a better-quality user experience!

Johnny5462Start Mediation

2020-04-21 23:44

Hong Kong

Start Mediation

On the night of April 20th, I bought long on crude oil respectively at 0.314yuan, 0.104 yuan, 1.694 yuan and 0.244 yuan, totaling 0.64 lot. I closed the position when the price bounced to 25.868 yuan, with $16827 left on my account. But there was only $200 or so left on the next morning. The customer service blamed it on the wrong quotation! Thus, I earned nothing but lost $600!! I have never met such a shameless platform. Its service paltered with me by data problem of the mobile trader. If my order couldn’t be dealt, why the system showed that it had been dealt? Thus, I wasn’t aware of the situation, causing all fund and profits doomed. It is simply a scam platform. I want to have it exposed!!! Give back my hard-earned money!!!