AUS GLOBALReply

2020-04-28 14:27

Australia

Reply

We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, one of our liquidity quotation provider, XTIUSD, saw abnormal conditions and there was a false price on the K line, resulting in delivery orders and some closed orders not executed at the real market price. Our company will make corresponding adjustments to the XTIUSD delivery orders and closing orders of the trading product according to the market best price of 0.078 during the period. Adjustment has been made. The abnormal profit amount of the account caused by the abnormal quote of the provider was deducted. Please log in to the trading platform to view. As mentioned above, the withdrawal request you submitted failed due to insufficient account balance. We are very sorry for the inconvenience caused to you by this incident. We will continue to improve ourselves to provide you with a better-quality user experience!

CHENXI80492Start Mediation

2020-04-24 19:23

Hong Kong

Start Mediation

On April 20th, the price on crude oil plummeted, I bought long on it at the first/second/third/fourth/fifth area. At 18:00, the price cocked up and I closed the position. I profited $19600 or so and applied for the withdrawal, but AUSFOREX declined my request, blaming the wrong price on the liquidity provide. I was speechless. I have compared the price with other platforms, only to find that that price on AUSFOREX was abnormal. I wanted to negotiated with it through email, while AUSFOREX never replied to me.