HantecReply

2021-01-15 11:09

Australia

Reply

Our department of customer services has make a file to follow up. It is the bank card of the broker (IB) who paid brokerages instead of the customer's bank card that has been frozen. In fact, there is not much our company can help with in relation to this issue. This kind of situation is not excepted by us, either. In addition, it is random and generally caused by some risk management and control mechanisms of domestic banks. According to past experiences, the card will be automatically unblocked after a period of time. This depends on the implement of related local policies. Colleague responsible for this business has communicated with him. In addition, regarding the failure in accordance with stop-profit and stop-loss issue, this is actually not involved in the transaction he mentioned. It was caused by the gold flash crash last Friday afternoon. The company will weigh how to deal with it later. Your business partner is also aware of this part.

XIANGFENGYIYANGZIYOUStart Mediation

2021-01-09 14:49

Hong Kong

Start Mediation

Open an account and begin to trade in Hantec under the recommendations of staff in Hantec. First, it's withdrawal problem. The third-party company which transferred withdrawals to me had some problems. So my account was frozen by police, too. But Hantec hasn't handled it. Then I realized that there was slippage with every trading. The positions weren't closed according the SL and TP, ruining investors' rights severely. Second, their withdrawal speed was so slow. What's worse, the price of XAU/USD went down, but posted orders cannot be made. I want justice. Return my hard-earned money. This kind of unconscience broker must bankrupt one day. Please polish your eyes and don't choose Hantec