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2021-02-07 18:31

United States

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FX3291940774Start Mediation

2021-01-29 00:41

Hong Kong

Start Mediation

Jiasheng’s MT5 account does not stop the loss at the stop loss position I set, but stops the loss at the burst point. It is strongly required to return the slippage loss below the stop loss point! Jiasheng has repeatedly replied irresponsibly, each time it replied that the stop loss does not guarantee to be at the set point, etc., and does not solve the problem, sincerely the relevant regulatory authorities will bring justice! Request to return the loss of 320.58 dollars caused by slippage! The following is my reply to Jiasheng’s reply: Regarding Jiasheng’s customer service’s response to objections, I clearly express that I do not accept it! The reply stated that "Stop loss is actually a trigger mechanism, not an absolute price closing mechanism." I agree with this, but before I applied for the return of the loss below the stop loss line, it was repeated repeated orders. Let’s look back at how the price fluctuated in one minute at that time. The stop loss of the three trades was 1823, and the other two were 1820. When the price hit 1823, there was a withdrawal and then went down. At this time, the 1823 order It should be stopped, but Jiasheng’s system did not stop the loss, and then the price quickly dropped to the 1819~1820 line, and the price at this line was twitched back and forth, and there was a stay in time. At this time, two Order 1820 should be closed by the system. However, Jiasheng’s system did not close the position. In the last few seconds of that minute, the price reached 1803 almost instantly, and it was withdrawn instantly. Jiasheng’s platform However, the three trades were closed at 1803, which was at the liquidation line. If the price did not stay on the line of 1820 during the whole process, I believe this stop loss. In fact, after repeated review, the price fluctuated back and forth in the range of 1819~1824, and the volume of my three orders was not large, 2021.01. For the 15 night orders, there are enough reasons to think that these three orders can be stopped in the 1819-1824 price range. For the sharp fluctuations in prices, the response of Jiasheng’s MT5 platform is obviously slow, causing slippage, and the slippage is at least 17 US dollars, at least 1700 points, this is absolutely unacceptable. I hope that Jiasheng's customer service can make a good review and look back at the price fluctuations at that time, instead of simply saying that you can ignore the problem! Once again, I request that the loss of the stop loss line be returned, and the problem of your platform should not be paid by the customer! The order numbers of the three transactions are: 4737327, 4735842, and 435588. The stop loss prices are 1823.07, 1820.73, 1820.10, but the closing price of the system is 1803.22, which is basically the lowest price. Obviously the slippage is too serious. This is an order placed on Friday, the stop loss has been set long ago, the lot size is small, there is no such thing as insufficient liquidity, and there is no slippage in the MT4 orders on other platforms, while the Jiasheng MT5 slippage The point is $17. This is a problem with your system. The loss below the stop loss line should be returned, and the loss above the stop loss price is my own opinion! I only ask to return unreasonable losses below the stop loss price!