2022-03-20 17:28
Hong Kong Hong Kong
cannot withdraw my money
[Object]
DBG Markets DBG Markets
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Amount]

$246,318(USD)

[Time]

47day20hour

2022-05-07 14:12
Hong Kong Hong Kong
2022-04-07 13:54
United Kingdom

Reply

Dear customer, the domain name you provided is not correct, which means you traded on a fake paltform, not on our platform.

2022-03-31 11:20
Hong Kong Hong Kong

Supplemental Materials

I sent emails to their platform's customer service for help, and hope they can deal with my withdrawal application as soon as possible.

2022-03-21 12:04
Hong Kong Hong Kong

Contact Broker

2022-03-21 11:00
Hong Kong Hong Kong

Verified

2022-03-20 17:28
Hong Kong Hong Kong

Start Mediation

when I request to withdraw my account money USDT246318/HKD1916630, the customer service rejected my request and even need me to pay extra 10% tax separately instead of direct deduction. It does not make sense. The customer service even urge me to pay for it within 4 days and refused to provide more written information by Australia tax department which is not persuasive for me to believe in it. Please contact their manager and step in to solve my problem.

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