FOREX.comReply

2022-09-30 08:33

United States

Reply

The problem has been dealt with according to the relevant procedures. Please reach out to the official customer service or the account manager of FOREX.com for help, if you have any questions.

YOULONGGONGZIStart Mediation

2022-09-04 10:11

Hong Kong

Start Mediation

1. The platform has never been stuck before, but since around July 2022 (after Jiasheng has been upgraded to Chinese support), the platform has been stuck. Consult the customer service, and the customer service even asked to deposit money into the account to ensure that the transaction system is smooth and not stuck. Suspected that it was deliberately done by the backstage. 2. After regularly setting the breakeven, there is a loss when the system closes the position. The customer service asks the question to be sent to the e-mail. After sending it, there is no letter. I asked for a reply, and the reason for the reply was far-fetched and unsatisfactory. 3. In July, when I checked my account, it was obvious that I had money, but the account amount showed 0. 4. On September 2, all my orders were locked, and there was no take profit or stop loss, but the system closed the position automatically for me, and the loss was heavy. I contacted customer service for a long time and did not reply, and the final reply always said sorry, but did not solve the problem.