EC MarketsReply

2023-10-18 08:28

United Kingdom

Reply

The customer traded bi-direction orders at non-farm data release and suffered order slippage. We have contacted the customer by email about the actual situation of the orders. But the customer didn't reply. (for the slippage based on non-farm data, the loss caused by normal market fluctuation will not be compensated)

GUDONG67689Start Mediation

2023-09-26 12:19

Hong Kong

Start Mediation

Due to the platform, the slippage was extremely serious, resulting in avoidable losses on my side. Based on this, my request is that the platform needs compensation. My loss is 693.24 US dollars. 1. Transaction time 2023.07.06 15:30:20, transaction ID 1017488, transaction type USDJPY, long order size 0.95, price at this minute 144.020-144.222, actual transaction 144.371 At least $141.55 was lost due to slippage. The actual loss was more 2. Transaction time 2023.07.06 17:00.01 Transaction ID: 1028608 Trading variety USDJPY Long order size 0.80 Price at this minute 144.210-144.581 Actual transaction 144.672 Due to slippage, the order lost $276.33 3. Transaction time 2023.07 .07 15:30.04 Transaction ID: 1069416 Transaction type GBPUSD Long lot size of pending order 0.34 Price at this minute 1.27806-1.27991 Actual transaction 1.28236 Due to slippage, the order lost $124.44 4. Transaction time 2023.07.07 15:30.01 Transaction ID: 1069417 Trading variety AUDUSD. The number of long orders is 0.34. The price at this minute is 0.66379-0.66474. The actual transaction is 0.66796. Due to slippage, the order lost US$150.62.