edc6253
2023-10-12 21:24
China
Severe slippage
[Object] 
TMGM
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$265(USD)
[Time]
34day12hour
edc6253Resolved
2023-11-16 11:15 
Hong Kong
Hong KongTMGMReply
2023-10-17 11:03
Australia
Reply
Dear customer, with respect to your problem please send the details about your account and orders by email to official customer service, support@tmgm.com. We'll conduct an investigation and reply to it as soon as possible. Thank you.
edc6253Supplemental Materials
2023-10-12 22:47 Hong Kong
Hong KongSupplemental Materials
I set a stop loss at 1882. But it was failed due to the slippage, leading to a loss to me.
WikiFX Overseas Customer ServiceContact Broker
2023-10-13 11:15 Hong Kong
Hong KongContact Broker
WikiFX Mediation CenterVerified
2023-10-13 10:11 Hong Kong
Hong KongVerified
edc6253Start Mediation
2023-10-12 21:24 Hong Kong
Hong KongStart Mediation
XUA/USD suffered serious slippage. Stop loss was set at 1820, but it fell to 1880.86.
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
